Delivery within the UK
We offer free delivery within the UK for orders over £50 typically within 3-5 days save for duvets pillows and toppers which are made to order – see below.
For orders of £50 or under, delivery is £3.95.
Weekend delivery is available for £5.95
Next day delivery is available for £5.95 for orders received by 2pm
Delivery to mainland Europe and the Channel Islands (typically 3-5 days) is available for £7
Delivery to USA, Canada, Australia and New Zealand (typically 5-7 days) is available for £10. Additional customs duties may also arise
Delivery for duvets, pillows and toppers
All of our duvets, pillows and toppers are made to order. They are available for delivery from 5-7 day from the date of order and within the UK you should receive 2-3 days after that.
We want you to be satisfied with all your purchases from us. If you change your mind or are not delighted with any purchase you can return it for a full refund (excluding any delivery charges) within 30 days of receipt if it is in new condition, has not been used and you have not removed it from its original packaging. We are naturally disappointed when you are for any reason unhappy with any of our products and would be grateful if you could tell us the reasons why you are dissatisfied with any product. strong>Please let us know if you wish to cancel your order within the 30 day period by sending us an email, by telephone on [ ] or by writing to us at ‘Returns, the Linenshack, ….. ] . Please note that for a cancellation within 14 days of delivery we would recommend that you exercise your legal rights to cancel set out below as these will also extend to a refund of standard delivery charges.
These rights do not apply to certain products which have been sealed for hygiene reasons where the seal has been broken, in particular, duvets, pillows and toppers.
In the unlikely event that any item is faulty please email us on firstname.lastname@example.org for a full refund including delivery charges and we will arrange to collect the item from within the UK at no cost to you.
None of this affects in any way your legal rights to cancel or your legal rights in respect of any faulty goods or goods which have not been accurately described.
How long does it take us to process returns.
Typically this will be within 3 working days and in any event within 5 working days although it may take longer to appear on your card statement. We will notify you by email when we have processed your refund if we have your email address. Please contact us on email@example.com in the event of any delay beyond these times and we will deal with promptly.
Legal Right to Cancel
The Consumer Contracts Regulations 2013, allows you to cancel an order within the 14 days after the products are delivered to you or, where the items are received by someone else, for example in the case of a gift, that person. . Where you have ordered a number of a single order the 14 days runs from when you receive the last product. to change your mind and cancel your order. Where a number of items are ordered in a single order are delivered at different times, the 14 days runs from the date of receipt of the last delivery.
Please let us know if you wish to cancel your order within the 14 day time limit by sending us an email, by telephone on [ ] or by writing to us at ‘Returns, the Linenshack, ….. ] .
Please return the cancelled items if you have already received them or subsequently receive them as soon as you reasonably can and in any event within 14 days of the date of giving us notice of cancellation. We regret that you will have to bear the direct cost of returning the items to us.
We will provide a full refund of the price you paid for the cancelled items together with any delivery charges and this will be credited to the payment card you used to make the purchase and we will process this as efficiently as we can following return of the cancelled items or after receiving proof that you have sent them back.
If you do exercise these rights, we would ask that you do not treat items in a way which will affect their value as this could result in a reduction in the amount refunded to reflect any loss of value. We regret that we can only refung delivery charges incurred at the standard rate and not additional costs for weekend or next day delivery.
We regret that these rights do not apply to certain products which have been sealed for hygiene reasons where the seal has been broken, in particular, duvets, pillows and toppers.