Privacy Policy

  • Protecting your privacy

    Your privacy is important. We take it seriously and will endeavour to safely hold any personal data we obtain from you during the process of placing an order or which is otherwise obtained so as to prevent unauthorised access to it. This is also a legal requirement we are obligated to comply with under the UK Data Protection Act 1998. This means our employees are required to maintain complete confidentiality in relation to any client information, they will only obtain access to information they need and all of our systems are password and firewall protected.
    The personal data we may receive or obtain includes anything you input yourselves in the course of placing an order, any correspondence from you including reviews, information concerning your browsing history whilst on our site, related information such as the IP address of the computer you use to make an order or browse with and its geographical location.

  • Payment details

    All payment card details that you supply when placing an order over our website are encrypted so that we do not have any ability to separately access that information. Any payment card information you give us over the telephone will not be written down or recorded separately but will only be inputted onto our payment systems. Payment card data will be utilised by our payment service providers only to pay for the products ordered or to process repayments.

  • Use of your personal data

    We propose, unless you notify us otherwise, to use your data only for the purposes of enabling us to deal efficiently with any order you place with us which could include credit and fraud checks as appropriate, to run our website more efficiently and plan and implement marketing campaigns including mailings and product reviews, research or where relevant to exercise or defend any legal claims. We will not provide any personal information to third parties other than (i) companies within the same group of companies as Linenshack; (ii) to other entities for the purpose only of assisting us in any marketing exercise and not for other third party use (iii) to the extent needed, to any of our suppliers to assist us to fulfil an order and (iv) to the extent relevant in connection with any legal proceedings.

  • Mailings etc

    If you do not wish to receive emails or other mailings advising you from time to time of any Linenshack offers or products which we feel may be of interest to you, you can unsubscribe by emailing us on and we will action your instruction as soon as we reasonably can but please bear with us if you receive anything in the interim.

  • Cookies

    Our website is designed to be used with cookies and by using our website you consent to the use of our cookies. However, if you prefer and you can check the appropriate box to block cookies being used but this will restrict the use of some of the features on our website although it should still function for the purposes of placing orders. We strongly recommend that you do allow our cookies as this allows us to provide you with a better more tailored service based on your preferences.